Recent Workshop
Communication training for a compounding pharmacy
Workshop focus: Building trust through communication
July 2026
Workshop Overview
This compounding pharmacy invited Serena Yang to design and deliver a customised communication training program to strengthen workplace communication, build trust with customers, and develop confidence in handling everyday interactions.
Through a combination of interactive discussions, voice training, role-play, real workplace scenarios and immediate feedback, participants developed communication skills they could apply naturally in their day-to-day work.
Practical Workplace Scenarios
Throughout the workshop, participants worked through relevant and realistic scenarios based on everyday pharmacy interactions.
Examples included:
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Responding to waiting time concerns
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Handling difficult phone calls professionally
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Speaking with frustrated customers
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Explaining unexpected delays
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Communicating with empathy
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Responding to pricing and affordability concerns
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Answering enquiries about compounding timeframes
Learning Outcomes
Following the workshop, participants reported:
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greater confidence when communicating with customers
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practical communication strategies that were easy to apply in real-life situations
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stronger communication built on empathy, trust and active listening
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communication skills that applied into everyday workplace interactions
